General Terms of Sale

1. Purpose and contractual hierarchy

These Terms apply to all paid HyperApps subscriptions, primarily in B2B contexts.

In case of conflict with a signed master agreement, order form, or specific SLA, those documents prevail.

2. Ordering and activation

An order is deemed confirmed upon payment validation or signed quote, depending on the sales channel.

Service activation occurs within a reasonable time after administrative and technical verification.

3. Prices, taxes, and revisions

Prices are in euros excluding taxes unless otherwise stated. Applicable taxes are invoiced in addition under current regulations.

HyperApps may revise pricing for future periods with reasonable prior notice. Updated pricing applies at the next renewal period.

4. Billing and payment

Subscriptions are billed in advance according to the selected billing cycle (monthly or yearly).

The Client must maintain a valid payment method. In case of payment failure, HyperApps may suspend the Service after notice.

5. Late payment

In accordance with Article L441-10 of the French Commercial Code, any payment made after the due date gives rise, as of right, to late-payment penalties calculated on the basis of the rate applied by the European Central Bank to its most recent refinancing operation, increased by 10 percentage points.

Late-payment penalties are due automatically without prior reminder.

A fixed EUR 40 recovery fee applies to professional clients, without prejudice to any additional justified recovery costs.

6. Tax and registration status

VAT not applicable (Article 293 B of the French General Tax Code).

7. Term, renewal, and termination

Unless otherwise specified, subscriptions renew automatically at each term.

The Client may terminate before renewal through its account or by written support request.

Any started period remains payable and non-refundable, except where mandatory law or explicit commercial agreement provides otherwise.

8. Quotas, options, and overages

Plans include quotas and technical limits (users, storage, API usage, instances, etc.) described in the pricing table.

Enabling paid options adjusts invoiced amounts under current pricing.

Rate limiting or temporary throttling may apply to protect platform stability in case of abnormal usage.

9. Data, backups, and reversibility

The Client remains responsible for its content and business-level backups.

HyperApps explicitly recommends regular backups and restore tests, as data-loss risk can never be fully eliminated in cloud environments.

At contract end, HyperApps may provide a reasonable data export window depending on plan, volume, and technical constraints.

10. Support and commitments

HyperApps provides support proportionate to the subscribed offer and on a best-efforts basis.

Response targets are objectives unless a specific contractual SLA states otherwise.

11. Liability and cap

To the extent permitted by law, HyperApps is not liable for indirect, non-material, or consequential damages.

Unless mandatory law provides otherwise, HyperApps maximum aggregate liability is limited to the net amount paid by the Client over the previous twelve months.

12. Force majeure

Neither party is liable for failure caused by a force majeure event under French law.

The affected party must notify the other party within a reasonable timeframe and take reasonable mitigation steps.

13. Governing law and jurisdiction

These Terms of Sale are governed by French law.

Failing amicable settlement, disputes are submitted to the competent courts of HyperApps registered office jurisdiction, subject to mandatory rules.